
Troubleshooting Guide 29
subzero.com
Troubleshooting
C
ondensation forms inside the unit.
• This is normal during periods of higher humidity and
with frequent door openings.
• Are the door and drawers closing and sealing properly?
Condensation forms outside the unit.
• During periods of high humidity, some condensation
may appear on the outside of the unit. The condensa-
tion will disappear when the humidity drops. Be sure
that the door and drawers are closing and sealing
properly. If condensation persists, contact your
Sub-Zero authorized service center.
Ice maker is not working.
• Does the unit have an ice maker installed?
• Is the ice maker system turned on at the control panel?
• Is the ice container in the correct position within the
freezer drawer compartment?
• Is the water supply for the ice maker connected and
operating properly?
Ice is clumping in the ice container.
• Is the ice being used frequently? Discard and allow ice
to be replenished.
Light bulb needs to be replaced.
• See lighting information on page 16.
S
torage drawer is hard to close.
• Is the unit leveled properly?
• Be sure that there are no food or packaging items that
interfere with the ice maker or other interior compo-
nents.
• Drawer slides in a freezer compartment may not move
as freely as in a refrigerator compartment due to lower
temperatures.
There is an odor inside the unit.
• Clean the unit thoroughly.
• Cover all food tightly.
You need product information.
• Call Sub-Zero customer service at 800-222-7820 or
visit our website, subzero.com, for planning, installation
and product information.
You need service.
• If service is necessary, maintain the quality built into
your Sub-Zero unit by calling a Sub-Zero authorized
service center.
• To obtain the name and number of a Sub-Zero
authorized service center, check the contact & support
section of our website, subzero.com or call Sub-Zero
customer service at 800-222-7820.
• When calling for service, you will need the model and
serial number of your unit. Both numbers are listed on
the product rating plate located inside the cabinet, to
the left of the upper drawer.
Shut off power to the unit at the circuit breaker
before replacing light bulbs. Wear protective gloves
when handling bulbs.
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