
Troubleshooting Guide 28
Troubleshooting
I
f your integrated unit is not operating properly, use the
following troubleshooting guide before calling your
Sub-Zero authorized service center. This guide will save
you time and trouble and may help you avoid the expense
of a service call.
SERVICE flashes in the control panel display.
• This may indicate that the condenser needs cleaning.
See condenser cleaning on page 15.
• Turn the unit off with the UNIT ON/OFF key pad and
then restart by pressing the key pad again. If SERVICE
flashes again, contact your Sub-Zero authorized
service center for assistance.
SERVICE and ICE flash in the control panel display.
• Turn the unit off with the UNIT ON/OFF key pad and
then restart by pressing the key pad again. If SERVICE
and ICE flash again, contact your Sub-Zero authorized
service center for assistance.
Refrigerator/freezer is not operating.
• Is there electrical power to the unit?
• Is the refrigerator/freezer control on?
• Is the home circuit breaker or fuse off?
• Is the condenser area clean?
• Is the unit in showroom mode? Call Sub-Zero customer
service at 800-222-7820 for assistance in determining
if the unit is in showroom mode.
• If the unit is still not running, it may be in defrost mode.
Wait 30 minutes to see if the unit will restart.
R
efrigerator/freezer is warmer than usual.
• Is the control set properly?
• Is the condenser area clean?
• Has the door or a drawer been left open for an
extended period? Be sure that food is not obstructing
proper door or drawer closing.
• Has a large amount of food been added recently?
Refrigerator/freezer runs for long periods of time.
• Is the condenser area clean?
• Has the door or a drawer been left open for an
extended period? Be sure that food is not obstructing
proper door or drawer closing.
• Has a large amount of food been added recently?
• On hot days and in warm room temperatures, the
compressor runs longer.
• Tall freezer units use a variable speed compressor and
is designed to run continuously. This cooling method
actually uses less energy than a typical on-off design.
Refrigerator/freezer is frosted up.
• Has the door or a drawer been left open for an
extended period? Be sure that food is not obstructing
proper door or drawer closing.
• Are the door and drawers closing and sealing properly?
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